Absolutely Automotive Warranty Training
Warranty Administration, Training & Operational Support for Dealership Fixed Operations
Absolutely Automotive Warranty Training, AAWT, provides dealerships with
factory warranty administration, temporary and full-time coverage, warranty
receivable support and training for warranty administrators, service advisors
and technicians.
Led by automotive warranty veteran Cathy Lynch, AAWT focuses on helping
dealerships improve warranty processes, maintain manufacturer compliance
and get properly documented claims submitted accurately and efficiently.
What Does Absolutely Automotive Warranty Training Do?
AAWT provides dealership warranty administration and training designed
around the day-to-day realities of Fixed Operations.
Services range from complete warranty administration to temporary coverage
when a dealership is short-staffed, along with training and process support
for dealership personnel responsible for properly documenting, submitting
and reconciling factory warranty claims.
The company works remotely with dealerships across the United States and
also provides on-site training based on dealership needs.
Problems AAWT Helps Dealerships Address
Warranty Claims Not Getting Paid
Incomplete documentation, missed requirements and process errors can delay
or jeopardize reimbursement. AAWT focuses on stronger warranty administration
and proper claim processing.
Warranty Administrator Staffing Gaps
Vacations, illness, turnover and unexpected vacancies can leave a dealership
without adequate warranty coverage. AAWT provides temporary administration
support when dealerships need additional capacity.
Warranty Receivable Problems
Unreconciled schedules can make it difficult to determine what has been
paid, what remains outstanding and where follow-up is required.
Manufacturer Compliance Risk
Warranty administrators, advisors and technicians all affect claim
documentation. Training can reinforce the policies and procedures necessary
to support compliant submissions.
Inconsistent Warranty Processes
Different habits across advisors, technicians and administrators can create
avoidable errors. AAWT can review processes and provide training around
more consistent execution.
Warranty Audit Preparation
Internal review and process support can help dealerships identify potential
issues before they become larger warranty or compliance problems.
A Team Built Around Automotive Warranty Administration
AAWT says its team brings more than 60 years of combined automotive
warranty experience to dealership administration, training and support.
AAWT Dealership Warranty Solutions
Dealerships can use AAWT for complete warranty administration or for
specific staffing, training and operational needs.
Full-Time Warranty Administration
AAWT can provide an end-to-end warranty administration solution managing
the dealership’s ongoing factory warranty processing needs.
Temporary Warranty Coverage
Dealerships can obtain temporary support for vacations, sick leave,
staffing changes or other situations where warranty processing coverage
is needed.
Warranty Administrator Training
Training focuses on manufacturer policies, documentation, claim processing
and the procedures administrators need to manage warranty activity.
Service Advisor Training
Because accurate warranty claims begin before they reach the administrator,
AAWT trains service advisors on the policies and documentation that affect
claim submission.
Technician Training
Technicians play an important role in warranty documentation. Training can
reinforce the information and procedures necessary to support compliant
repair orders and claims.
Warranty Receivable Reconciliation
AAWT supports dealerships with warranty receivable schedules and the
reconciliation work necessary to understand outstanding balances.
Internal Warranty Audits
Internal review can identify process and documentation issues and provide
dealership leadership with an opportunity to address them proactively.
On-Site Dealership Training
AAWT provides dealership-specific on-site training for teams that benefit
from direct instruction and process development inside the store.
Who Can Benefit From AAWT?
Warranty Administration
Administrators receive direct support and training around factory policies,
claim processing, documentation and receivable management.
Service Advisors
Advisor documentation and repair-order processes directly affect whether
a warranty claim can be processed accurately and efficiently.
Technicians
Technician stories, diagnostic information and repair documentation are
critical components of a properly supported warranty claim.
Fixed Operations Leadership
Service directors and managers can use AAWT to strengthen warranty
processes, address staffing needs, review receivables and reinforce
compliance throughout the department.
Common Dealership Use Cases
Meet the Leadership Behind AAWT
Cathy Lynch
CEO & President
Cathy built her automotive career in warranty administration and recognized
a gap in dealership training specifically for warranty administrators.
That experience ultimately led to the creation of Absolutely Automotive
Warranty Training.
Elenour Butler
Business Manager
Elenour entered automotive warranty services in 2007 and developed
experience in dealership operations, accounts payable and receivable,
multiple DMS systems, warranty processing and warranty schedule management.
The AAWT Team
AAWT’s current team includes professionals with experience across warranty
administration, reconciliation, dealership customer service and multiple
vehicle manufacturers.
Karen Reilly
Warranty receivable and reconciliation experience with a background
training new team members.
Robert Medrano Jr.
Warranty administration experience across multiple manufacturers and
dealership management systems.
Kimberly Sarkela
Dealership experience spanning customer service, the service drive,
management and warranty administration across multiple brands.
Warranty Support Across Multiple Brands & Dealerships
AAWT publicly identifies dealership relationships involving ongoing
administration, temporary warranty coverage and on-site training across
a broad range of automotive manufacturers.
Brand references reflect dealership experience identified by AAWT and
do not imply manufacturer endorsement or affiliation.
What They’re Saying
“
Fixed Operations professionals, if you need any kind of help in regard
to warranty claims you should think about hiring Cathy Lynch. Whether
it’s training your warranty administrator or working on getting your
warranty schedule cleaned up, Cathy can do it all.
Mike Vogel
Fixed Operations Director
Frequently Asked Questions About AAWT
What does Absolutely Automotive Warranty Training do?
AAWT provides automotive dealerships with warranty administration,
temporary and full-time coverage, warranty training, internal audits,
service-department organization and warranty receivable reconciliation.
Can AAWT completely manage a dealership’s warranty administration?
Yes. AAWT currently offers a full-time warranty administration option
designed to manage the dealership’s warranty processing needs on an
ongoing basis.
Can AAWT provide temporary warranty coverage?
Yes. Dealerships can use AAWT for temporary warranty administration
during vacations, illness, employee turnover and other staffing gaps.
Who does AAWT train?
AAWT provides warranty-related training for warranty administrators,
service advisors and technicians, with training tailored to dealership
requirements.
Does AAWT provide on-site dealership training?
Yes. AAWT publicly identifies dealerships where it has provided on-site
training in addition to its remote warranty-administration services.
Can AAWT assist with warranty receivables?
Yes. Warranty receivable reconciliation and schedule management are among
AAWT’s current services.
Does AAWT work with multiple automotive manufacturers?
Yes. AAWT identifies experience supporting dealerships representing
numerous manufacturers. Dealerships should discuss their particular
franchise and warranty requirements directly with AAWT.
Does AAWT work with dealerships outside California?
Yes. AAWT states that its team can support dealerships regardless of
location and publicly lists dealership relationships in multiple states.
Who should evaluate AAWT inside a dealership?
Fixed Operations directors, service managers, warranty administrators,
controllers and other dealership leaders responsible for warranty
processing, staffing, compliance and receivables may want to evaluate
AAWT.
Connect With Absolutely Automotive Warranty Training
Need warranty administration, temporary coverage, training or assistance
with warranty receivables? Contact AAWT directly.
Absolutely Automotive Warranty Training
Phone:
760-782-1971
Email:
clynch@absolutelyautomotive.net
Mailing Address:
PO Box 95
Aguanga, CA 92536
AAWT Online
Connect with Absolutely Automotive Warranty Training and Cathy Lynch for
automotive warranty and Fixed Operations insights.
Continue Your Fixed Operations Vendor Research
Explore additional automotive vendors and learn what dealerships should
consider when evaluating operational, training and technology partners.
Researched & reviewed by DealerVendorMatch
Curated by automotive industry veteran
Paul Meijer
using DealerVendorMatch resources and current information published by
Absolutely Automotive Warranty Training.
Vendor information is provided for dealership research purposes and is
based on DealerVendorMatch content and publicly available information
from Absolutely Automotive Warranty Training. Services, personnel,
manufacturer experience and availability may change. Dealerships should
verify current capabilities and requirements directly with AAWT before
engaging services.
