Recall Masters
Turn Open Recalls Into Service & Retention Opportunities
Recall Masters provides automotive recall and retention solutions designed
to identify vehicles with open recalls, locate current vehicle owners and
connect those consumers with dealerships for needed recall service.
Its R+ Premium platform combines vehicle-owner intelligence, recall
communications, contact-center services and retention programs to help
dealerships acquire customers, reactivate inactive customers and strengthen
long-term service relationships.
What Does Recall Masters Do?
Vehicle ownership changes. Customers move. Vehicles are resold and dealership
relationships fade. Recall Masters uses automotive recall data, vehicle-owner
intelligence, technology and communications to identify recall opportunities
and reconnect dealerships with the people driving affected vehicles today.
The objective extends beyond completing a recall. A recall visit can introduce
a vehicle owner to the dealership’s service department, reactivate a lost
customer and create opportunities for future maintenance, repair and vehicle
sales relationships.
Problems Recall Masters Helps Dealerships Address
Unknown Current Owners
A vehicle may have changed owners several times since it was originally
sold. Recall Masters uses vehicle-owner intelligence to identify current
and secondary owners associated with open recalls.
Lost & Inactive Customers
Recall outreach creates another reason to reconnect with customers who
may no longer be actively servicing at the dealership.
Uncompleted Recalls
Recall intelligence and communications help dealerships identify
affected vehicles and create greater awareness among owners who still
need repairs.
Service Appointment Opportunities
Recall campaigns and contact-center support can turn recall awareness
into scheduled dealership service visits.
Customer Retention
Retention programs are designed to continue the dealership relationship
after the initial recall visit and encourage future service engagement.
Missed Service Calls
CallCapture can provide overflow and after-hours support when dealership
personnel are unavailable to answer incoming service calls.
Schomp BMW
Schomp BMW discusses its experience using Recall Masters to strengthen
recall outreach, reconnect with vehicle owners and create additional
service opportunities.
What Dealers Are Saying
Launching with Recall Masters was a huge success. We saw strong results
from the start and were able to reconnect with customers we otherwise
might have missed.
Recall Masters Products & Services
Recall Masters’ product portfolio extends from recall discovery through
consumer communication, appointment support and ongoing retention.
R+ Premium
A customer acquisition and retention solution combining recall
intelligence, consumer outreach and retention programs.
Recall & Vehicle-Owner Intelligence
Recall Masters analyzes data from numerous sources to identify open
recalls and vehicle-owner opportunities.
Multi-Channel Communications
Recall outreach can include direct mail, email, texting, online
interaction and telephone communications.
Contact Center Services
Recall-focused contact-center services can handle consumer inquiries,
outbound communication and appointment scheduling.
Inventory Monitoring
Recall information can help dealerships identify open recalls affecting
vehicles within dealership inventory and related workflows.
MarketSMART Reports
Market intelligence identifies recalled vehicles within the dealership’s
market, including vehicles that may require authorized recall service.
Recall Department Webpages
Consumer-facing recall webpages can capture recall inquiries and provide
another digital entry point into the dealership.
Recall Check Mobile App
VIN scanning and recall discovery can support appraisal, trade-in,
inventory and auction workflows.
Retention Solutions
In-store programs, point-of-sale solutions and retention campaigns are
designed to encourage repeat dealership engagement.
RM Academy
Recall Masters Academy provides online education, product implementation
guidance, best practices and training resources.
CallCapture
Overflow and after-hours call support provides a dealership backstop
when service or BDC personnel cannot answer incoming calls.
Departments That Can Benefit
Fixed Operations
Recall completion, service traffic, customer-pay opportunities and
retention make Fixed Operations a primary use case.
Service BDC
Recall prospecting, appointment scheduling and customer follow-up can
support BDC activity and appointment generation.
Sales & Used Vehicles
Recall discovery can support appraisal, trade-in, used-vehicle
acquisition, reconditioning and inventory decisions.
Marketing & CRM
Multi-channel recall and retention communications provide additional
ways to reconnect with customers and prospects.
Who Is Recall Masters Designed For?
Recall Masters serves a broad range of automotive organizations. For
DealerVendorMatch users, the strongest dealership use cases include
organizations seeking to increase recall completion, acquire first-time
service customers, reactivate inactive customers and improve retention.
Integrations & Dealership Workflow
Recall Masters offers API-based recall discovery and says its Recall Check
services can be incorporated into existing dealership technology and
business processes.
DMS & CRM
Recall Check can integrate with dealership management and customer
relationship management workflows.
Service & Scheduling
Recall Masters identifies integrations and partnerships involving
appointment scheduling and service-lane technology.
Inventory Management
Recall discovery can be incorporated into inventory, appraisal,
reconditioning and vehicle-acquisition processes.
Recall Masters API
A RESTful API enables real-time VIN recall checks within third-party
applications and existing automotive workflows.
Because integrations and partner relationships can change, dealerships should
confirm compatibility with their specific technology stack directly with
Recall Masters before implementation.
How Recall Masters Works
See how Recall Masters identifies recall opportunities, reconnects
dealerships with vehicle owners and turns open recalls into dealership
service opportunities.
Recall Masters Leadership
Recall Masters, Inc. is headquartered in Laguna Hills, California.
Its published corporate leadership includes:
Scott Alan
Chief Executive Officer
Christopher Miller
Founder & Chairman
Phil Huff
President & COO
Tung Nguyen
Chief Revenue Officer
Jennifer Breza
Vice President of National Accounts
Kristin Martini
Vice President, Client Success
Leadership and personnel can change. Dealers should confirm current company
information directly with Recall Masters.
Frequently Asked Questions About Recall Masters
What does Recall Masters do for automotive dealerships?
Recall Masters provides recall and retention solutions that help
dealerships identify vehicles with open recalls, locate vehicle owners,
communicate with those consumers, schedule service opportunities and
support continued customer retention.
What is R+ Premium?
R+ Premium is Recall Masters’ customer acquisition and retention solution.
It combines recall and vehicle-owner intelligence with communications,
contact-center support and retention programs.
Can Recall Masters help locate owners who did not purchase from my dealership?
Recall Masters says its vehicle-owner intelligence is designed to identify
current and secondary owners, creating opportunities beyond the customers
already visible in a dealership’s own database.
Does Recall Masters integrate with dealership systems?
Recall Masters offers API-based recall discovery and identifies
integrations and partnerships involving DMS, CRM, appointment scheduling,
service-lane and inventory-management systems. Dealers should confirm
their specific systems directly with Recall Masters.
Does Recall Masters provide a call center?
Yes. Recall Masters offers contact-center services for recall campaigns
and also offers CallCapture for overflow and after-hours dealership calls.
Can Recall Masters be used during trade-in and appraisal?
Yes. Recall Masters offers VIN recall discovery tools, including a mobile
application, that can support trade-in, appraisal, reconditioning, auction
and inventory workflows.
Does Recall Masters provide dealership training?
Yes. Recall Masters Academy is an online learning portal with product
education, implementation guidance, best practices and how-to resources.
Who should evaluate Recall Masters at a dealership?
Fixed Operations leadership is a natural starting point, although Service
BDC, Marketing, CRM, Sales, Used Vehicle and dealership executive
leadership may also have relevant use cases depending on the solutions
being evaluated.
Island Auto Group
See how Island Auto Group partnered with Recall Masters around recall
outreach, service traffic and customer retention.
Connect With Recall Masters
Recall Masters Online
Follow Recall Masters for recall information, automotive industry insights
and company updates.
Continue Your Vendor Research
DealerVendorMatch provides resources for dealerships researching automotive
technology and service providers. Evaluate each solution according to your
dealership’s objectives, existing technology, implementation requirements
and expected business results.
Curated by automotive industry veteran
Paul Meijer
using DealerVendorMatch resources and current information published by Recall Masters.
Vendor information is provided for research purposes and is based on
DealerVendorMatch content and publicly available information from the vendor.
Products, personnel, integrations and services may change. Dealers should
verify current capabilities, pricing, integrations and terms directly with
Recall Masters before making a purchasing decision.
