CARMEN

CARMEN Overview

Online Bookings – Problem: Currently, only 10-20% of consumers book their automotive appts online (automotive is 60% lower than other industries). Carmen puts the customer in control and presents menu pricing every time. Carmen increases online bookings with a repetitive life cycle saving an average of $62k annually in BDC labor.

Self-Service Check-In – Problem: Currently customers can only check in on the service drive. Carmen Empower customers with Self-Service check-in saving time on the service drive as the appointment diagnostic questions are built into the Carmen process and presented to the customer prior to their appointment.

A-Commerce(algorithm commerce) –Problem: The customer feels that the advisors are just ‘sales people’.  Carmen leverages machine learning and algorithms to present the most appropriate upsell to the customer which they purchase on their own terms and do not feel pressured on the service drive to make a decision which ultimately leads to the customer declining the services or recommendations.

Process Consistency –  Problem: there is not a consistent way to check a customer in. Carmen will deliver the same process to every customer, exactly the same way every time.

Training – Problem: it could take weeks to train employees. Carmen helps to eliminate the guesswork out of appointment creation by presenting diagnostic questions, as well as important customer and vehicle information required for a complete appointment. This aids in training for new employees and saves valuable time as well as creates a consistent process.

Remote Service –  Problem: Dealerships are afraid of pick up and delivery. Carmen Integrates pick-up and delivery services for dealership customers while also allowing for mobile technicians all located with visibility inside our app. Geo-fenced for real-time status updates and dashboard visualization of driver’s progress. RO is created at pick-up, along with video walk-around which triggers the dealership sop insurance on the spot.

Recalls –Problem: Recall integration Double checked at appointment creation and appointment check in. Automatically pulls data from Auto Recall. No guesswork, phone calls, texts or emails needed.

API Integration – Problem: Vendors don’t like to integrate with each other. Carmen is easily plugged into other systems to create an end-to-end solution that works for your dealership. Easily integrate her into your current processes to elevate the customer experience.

Extended Warranty, Accessory Sales – Problem: Allow Carmen to present options customized to your customers based on location, miles, model, and any other criteria you see fit.

Touchless, Invisible Service – Problem: No other vendor is focused on Voice. – Allow your customers to feel safe and valued by providing them with the tools to make their own appointment and have their vehicle serviced without leaving the comfort of their home.

Nicole Ruiz

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